FluentWorlds Refund Policy
(Last revised October 2018)
Thank you for shopping with Virtual Immersive Educational Worlds, Inc., dba FluentWorlds (hereinafter “FluentWorlds” or “Company”). We hope you have a rewarding experience using our products.
The FluentWorlds’ website sells products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.
Pricing and Price Corrections
Prices for products on the FluentWorlds’ website are shown in U.S. dollars. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.
FluentWorlds reserves the right to change prices for products displayed at/on the FluentWorlds’ website at any time, and to correct pricing errors that may inadvertently occur.
Order Confirmation and Cancellation
Once we receive your online order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify FluentWorlds’ acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. FluentWorlds reserves the right at any time after receiving your order to accept or decline your order for any reason. If FluentWorlds cancels an order after you have already been billed, FluentWorlds will refund the billed amount. In short, FluentWorlds may, in its sole discretion, refuse or cancel any order and limit order quantity. FluentWorlds may also require additional information prior to accepting or processing any order.
Since the actual delivery of your order can be impacted by events beyond FluentWorlds’ control, FluentWorlds cannot be held liable for untimely deliveries. We will, however, work with you to ensure a smooth delivery.
Standard Refund Policy
At our core, we believe you will be excited about the products you purchase from FluentWorlds. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the below terms and conditions related to product refunds.
- Respecting monthly subscriptions of customers, no refunds are given. In other words, all such monthly subscription sales are final. Similarly, application (“App”) downloads are not eligible for refunds.
- Respecting annual subscription(s) for customers, if you cancel your subscription within the first 4-months of purchase of the subscription, then you will be entitled to receive a 50% refund. If a customer elects to cancel after 4-months, then there is no refund.
- In relation to the Ambassador program, you may receive a full refund of your Starter Kit fee if you elect to rescind the Ambassador Agreement within three (3) days of purchase (Connecticut residents—may obtain a 100% refund of their Starter Kit fee(s) within 30 days of submitting the Ambassador Agreement).
- Notwithstanding the foregoing (numbered paragraphs 1-3, supra.), any FluentWorlds’ products or services purchased from FluentWorlds are subject to the return policy as stated on the website, in the Ambassador Agreement, or the then-current Policies & Procedures.
Any FluentWorlds’ products or services purchased from the iTunes Store or the Google Play Store are subject to the refund policies of the iTunes Store or the Android Store, as the case may be.
Finally, making modifications to the software violates the software license agreement. Should you be unable to use your products due to any software modification, its warranty, if any, will be void.